Returns / Exchanges

Let Us Make Things Right

100% Satisfaction Guarantee
We are confident that you and your four-legged family members will love Pet Pure's products, money back guaranteed. If you are not 100% satisfied with our products, we will refund your purchase.

The product must be at least half full and returned within 30 days of purchase.

If shipped internationally, any shipping charges, custom duties and sales taxes are non-refundable. 

If US shipping fees were not included for an order partially refunded and after the refund is processed the adjusted order total equals less than $25, Pet Pure reserves the right to deduct shipping fees (that would have been charged if the order was originally less than $25) from the refund amount.

All online orders must be returned through Pet Pure's Customer Service and in-store purchases must be returned to the store of purchase. Please allow 1-2 weeks after receipt of us receiving returned product for refund processing.

Damaged Products
Within five (5) business days of receiving any damaged products please email We are not responsible for products reported damaged after this period of time.

Lost and Stolen Orders
Once we transfer Pet Pure orders into our shippers care they are responsible for delivering your order. We are no longer responsible for lost or stolen packages once they are shown as delivered. For lost of physically damaged orders please contact your local USPS.

Allergic Reactions
Even though our products are made with all-natural and organic ingredients, it is possible your pet may experience an allergic reaction. In this extremely rare event, discontinue use and contact us within 72 hours at